Wyndham Worldwide Reservations Agent in Folly Beach, South Carolina

Reservations Agent

Description

Reservations Agent

Envision your career with one of the world's largest vacation rental companies, Wyndham Vacation Rentals North America. With over 9,000 rental units and more than 2,500 associates across North America you'll discover the rewards of working in an energetic environment with caring colleagues. Wyndham Vacation Rentals is committed to an aggressive growth plan, and we are always seeking to hire top talent to help us deliver exceptional "Count on Me!" service to our customers.Wyndham Vacation Rentals' full-time associates enjoy excellent health benefits as well as a generous 401k plan and a paid time-off program.

Avocet Properties by Wyndham Vacation Rentals in Folly Beach is currently taking applications for Reservations Agent. This position will be responsible for, but not limited to, the following duties:

  1. Answer incoming calls promptly and provide guest with information on accommodations that would best suit their vacation needs. Convert telephone inquiries into reservations, maintaining acceptable performance statistics and acceptable level of errors.

  2. Enter all inquiries into the appropriate customer database.

  3. Address guest and vendor issues or concerns independently or assist/refer to appropriate Lead Agent or Supervisor.

  4. Provide rental property owners with unit booking information.

  5. Provide guest services personnel at assigned properties check-in schedules and any other pertinent information.

  6. During evening hours, and on weekends, assist guests with after hours check-in procedures and emergency phone calls.

  7. Assist callers with general questions or complaints they may have.

  8. Respond to guest and owner inquiries via email.

  9. Assist Operations Manager with various duties and projects.

Qualifications

  • High School diploma or equivalent required

  • Ability to multi-task and work in a fast paced environment

  • Excellent customer service skills

  • Telephone marketing/sales experience

Job: Reservations

Primary Location: United States of America-South Carolina-Folly Beach

Employee Status: Regular

Schedule: Full-time

Organization: Wyndham Vacation Rentals NA

Job Posting: Apr 19, 2018, 4:56:37 PM

Requisition ID: 1805980

Equal Opportunity Wyndham Worldwide fosters a work environment in which all individuals are treated with respect and dignity. We are an equal opportunity employer and do not discriminate either directly or indirectly against employees or prospective employees on the basis of race, color, religion, sex, sexual preference/orientation, citizenship, marital status, veteran status, national origin, age or disability, or against any other protection established by applicable law or regulation. We will make reasonable accommodations for eligible disabled applicants and employees in compliance with applicable laws and regulations. We are committed to actions and policies to assure fair employment, including equal treatment in hiring, promotion, training, compensation, termination and disciplinary action and will not tolerate unlawful discrimination either directly or indirectly by our employees or agents.